Undercover Boss
Season 3
In Undercover Boss high flying business executives leave the comfort of their corner offices to go on an undercover mission to examine the inner workings of their company
Where to Watch Season 3
6 Episodes
- Southern Fried ChickenE2
Southern Fried ChickenAndrew Withers, boss of Southern Fried Chicken, goes undercover in his fast food franchise, and is shocked by what he discovers about the standards, staff, food and customers. Southern Fried Chicken was started by Andrew's father back in the 1960s and now has outlets across the UK. Andrew feels passionately that the SFC brand in the UK is in need of an overhaul, and feels himself at odds with the carefully constructed image he has spent years developing for the brand in 70 countries overseas. In the UK, SFC is associated with post-pub late night binge eats rather than seen as a family restaurant. Andrew spends time behind the counter to find out why the company's 200 UK franchises aren't living up to his expectations. Can he get his business back on track? Strong language - Kim Hamilton, The Blue Cross
E3Kim Hamilton, The Blue CrossThe Blue Cross, one of the UK's leading animal welfare charities, undergoes the Undercover Boss treatment as Kim Hamilton takes a turn cleaning dog kennels and helping cats give birth. Having previously spent over 20 years climbing the ranks in banking Kim Hamilton now uses her business skills in the charitable sector. But ditching her suits for scrubs requires a different skill set, and hiding her identity from the staff and volunteers, who are the backbone of the charity, is even tougher. Can she pose as a volunteer without being unmasked, and what lessons will she learn that could shape the future of the charity? - Kevin McCullough, npower
E5Kevin McCullough, npowerChief Operating Officer Kevin McCullough goes undercover at npower, one of the UK's top utility companies. Npower is capable of generating up to 15% of the UK's power at any one time. But earlier this year, Which? magazine reported that just 27% of the company's customers said they were satisfied with the service. Kevin McCullough is responsible for over 8000 npower employees. A local lad done good, 45-year-old Kevin grew up in Yorkshire and started his career in 1984, shovelling coal at the plant. After all the bad press, Kevin admits that because `the company made me everything that I am today, when people criticise the hard work our employees put in - it hurts.' Undercover Kevin sees for himself what his employees have to put up with, working a spell on the busy customer service team. There's a mountain to climb to gain back the respect of customers and staff; will Kevin's spell undercover go any way to turning the business around? - Martyn Birks, Poundworld
E6Martyn Birks, PoundworldMartyn Birks, the director of Poundworld, goes undercover to discover why some of the budget chain's stores are failing to perform as well as expected, and why employee turnover is high. On paper the family run Poundworld is an outright success story. The company started life in 1974 from a Wakefield market stall and has since expanded to have branches nationwide. But the credit crunch has been a double-edged sword for Poundworld - the company has expanded to meet the demands of cash-strapped Brits, but without being able to raise their prices (above a pound) the profit margins are constantly being squeezed. Director Martyn Birks knows the company is having problems and that expansion has come at a price. With reports of unsettled and unhappy staff, who are working far beyond what they are paid to do, some stores are failing to perform as well as they have been, while employee turnover is high. Can Martyn find out what it will take to get Poundworld back on track?