Rip Off Britain

Series 15

Not Rated

The Rip Off Britain team is ready to tackle the issues you feel affect you the most.

Where to Watch Series 15

40 Episodes

Episode 1
E1
Episode 1The team reveals failures in customer service at one of the country's biggest energy firms and how a driver ended up with a £5,000 bill for an accident that wasn't their fault.
Episode 2
E2
Episode 2Gloria Hunniford meets tenants living with damp, mould and a rat infestation in homes in one of Britain's biggest housing associations.
Episode 3
E3
Episode 3Customers who order one thing but receive another and then are refused a refund. And the holiday firms whose terms and conditions are almost impossible to navigate.
Episode 4
E4
Episode 4A woman's credit rating is ruined by scammers who took out multiple mobile phone contracts in her name. And how to deal with the car cannibals who set their sights on stealing parts of your car.
Episode 5
E5
Episode 5The team help a group of karate enthusiasts claim a refund from an airline. And why have new rules to keep private parking companies in check failed to materialise?
Episode 6
E6
Episode 6The team reveal the shocking case of a man whose bank accounts were drained via his online apps when his mobile was stolen from him, only for his bank to refuse to reimburse him.
Episode 7
E7
Episode 7Tech expert David McClelland reveals how your social media could be an open door to let scammers get to your money – and how you can shut them out.
Episode 8
E8
Episode 8Angela, Gloria and Julia tackle the shocking scourge of appliance cover policies that aren’t worth a penny. Also, where do you find a good builder?
Episode 9
E9
Episode 9The team get to grips with the tricky problem of compostable and biodegradable packaging. Does the labelling really stack up?
Episode 10
E10
Episode 10The team challenge the food delivery giants making customers pay for items that were never delivered. Also, what to do if you've received vouchers for cancelled holidays.
Episode 11
E11
Episode 11The team investigate an airport meet-and-greet company that ran up thousands of pounds of fines driving a man’s car through central London, leaving him with the bill.
Episode 12
E12
Episode 12Angela Rippon, Julia Somerville and Gloria Hunniford are on the trail of QR codes that led people to spend more than they bargained for.
Episode 13
E13
Episode 13Some companies offer multiple services in the name of ease and simplicity, but what happens when things go wrong?
Episode 14
E14
Episode 14Julia, Angela and Gloria investigate the home repair policies, car insurance and funeral plans that didn't deliver what those who signed up to them expected, and explain what you can do to avoid them.
Episode 15
E15
Episode 15We explore the online reviews that may not be all they appear to be, and share the very latest advice on how to spot the real from the fake so that you can buy with confidence.
One woman's £5,000 energy bill
E16
One woman's £5,000 energy billGloria, Angela and Julia hear from one woman who has spent years trying to get her energy company to explain how she ended up owing over £5,000. Plus, delivery company mixups and patchy rural broadband internet.
Episode 17
E17
Episode 17The team take an exclusive look behind the scenes at a bank’s fraud help centre, where staff are in a daily battle to try and stop customers losing thousands to scammers.
The tax rebate with a sting in the tail
E18
The tax rebate with a sting in the tailThe cases of people who claimed thousands of pounds in tax rebates only to be told they must pay back far more than they received. Plus, a shipping company that was supposed to transport people's possessions worldwide but have lost them.
Flooded six times in six years
E19
Flooded six times in six yearsA family whose beloved home has suffered six devastating floods in as many years. The security system supposed to bring peace of mind, but has done the opposite. The impact of the planned ticket office closures on disabled rail travellers.
Holiday SOS
E20
Holiday SOSThe young couple left out-of-pocket when their all-inclusive holiday turned out to not include everything. Plus, the hours-long airport queues that left holidaymakers' plans in ruins and how getting refund can be easier said than done.
I lost £130,000 to a crypto scammer
E21
I lost £130,000 to a crypto scammerThe crypto con which saw one man lose £130,000 to a scammer. And Gloria, Angela and Julia look at the shocking story of how one man’s search for romance left him penniless and heartbroken after he fell for a mega scam. Plus the frontline fightback against pet fraud.
Black market driving tests
E22
Black market driving testsHow delays at the top of the DVSA are fuelling a black market in driving tests. Also, a look at the government’s plans to supercharge the war on fly tipping and the dangers of bargain hunting.
Customer service meltdown
E23
Customer service meltdownThe customer service meltdown that's caused chaos for thousands at one of Britain's most well known companies. How changes in banking rules could transform your chances of getting your money back if you have been a victim of fraud.
My 11-year-old son booked a £4,000 holiday by accident
E24
My 11-year-old son booked a £4,000 holiday by accidentThe 11-year-old that booked a £4,000 holiday by accident. Why car insurance prices are going through the roof for some. The trail of chaos left behind by fraudsters on social media - why sorting out the mess has been nearly impossible.
Holidays
E25
HolidaysThe holiday makers scammed by a fake travel firm. Plus, how customers have got caught up in a spat between big name travel firms.
Scammers controlling your phone
E26
Scammers controlling your phoneHow downloading the wrong app led to one woman having £12,000 stolen from her bank account while she slept - the team investigate how it happened. Plus, how to avoid scammers when you want to sell unwanted items online.
David vs Goliath
E27
David vs GoliathThe team comes to the aid of customers who feel they are fighting a David and Goliath battle. How a burst pipe and rejected insurance claim left one woman with an £86,000 repair bill, all thanks to a condition in the small print.
The 30-minute phone call to cancel your broadband
E28
The 30-minute phone call to cancel your broadbandThe removals firm that caused hundreds of pounds of damage. And how a simple request to change her phone contract left one woman exasperated and resigned to paying over the odds. Viewers fume over changes to magazine subscriptions.
Sunshine scams and cruise changes
E29
Sunshine scams and cruise changesThe Canary Islands holiday con that cost Brits thousands. The couple who saved for a once-in-a-lifetime cruise only to be told the route had changed and they couldn't get a refund. How should a tour operator react to a natural disaster?
I had to bathe my disabled son in the garage after a dispute with my insurer
E30
I had to bathe my disabled son in the garage after a dispute with my insurerHow one woman's battle with her home insurer left her in tears as she struggled to care for her disabled son.
Our 18-year-old house is crumbling
E31
Our 18-year-old house is crumblingThe team hears from the couple facing more than £100,000 in repair bills to fix their family home or run the risk of it collapsing around them.
Threatened with a knife by an airport parking firm
E32
Threatened with a knife by an airport parking firmAn airport meet and greet company might sound convenient, but not this one. Plus, the police officer who brought one dangerous rogue operator to book. The sellers dogged by scammers on one of the largest social media platforms.
I bought a house for £28,000 – but I was forced to hand it back
E33
I bought a house for £28,000 – but I was forced to hand it backHow one man’s bid to become a property developer left him thousands of pounds out of pocket – we’re probing the auction house selling properties that came with a bigger outlay than first expected.
I was put on a different flight from my kids - because the plane was too small
E34
I was put on a different flight from my kids - because the plane was too smallHoliday horrors at the check-in desk when a family of ten are split up, thanks to a plane swap leaving seven of them grounded. The eye-catching £1 holiday deposits that aren’t a quid after all. And badly behaved airlines – is it about time they were brought into line?
Fake Taylor Swift tickets cost me hundreds
E35
Fake Taylor Swift tickets cost me hundredsHow fraudsters are cashing in on the huge demand for concert tickets by hacking genuine social media accounts to lure in their targets. Plus, the artisans battling the biggest retailers in the world to ban the copycats duping their work.
Has your car been clocked?
E36
Has your car been clocked?The man who discovered a hidden clocking device behind the dashboard of his car, which could mean it had covered thousands of miles more than he realised. Plus, the criminals looking to snatch your smartphone out of your hand.
Charged hundreds of pounds to flush the loo
E37
Charged hundreds of pounds to flush the looThe homeowners fighting a utility company that's increased its prices almost tenfold in seven years - leaving them unable to afford their monthly bills. Plus, bereaved relatives battling energy suppliers and how banks respond to fraud.
My solar panel misery
E38
My solar panel miseryGoing green, going wrong – a council-backed energy scheme that left homeowners burned. How to avoid that happening to you, so your bid to go green goes great instead.
The holiday hotel that looked like a building site
E39
The holiday hotel that looked like a building siteWhere do you stand when your holiday hotel is shockingly different in real life to the glossy snaps on the travel agent’s website?
My house is a building site
E40
My house is a building siteThe team meets the families who paid tens of thousands of pounds for dream home extensions, only to be left with dangerously bad work that could cost much more to put right. Could a licensing scheme for all builders stop the cowboys?