At Your Service

Season 2

At Your Service is an Irish makeover television programme, the first series of which was broadcast on RTÉ One in 2008. It is a creation of Waddell Media, who are behind How Long Will You Live? and Looking For Love.

Presented by expert hotelier brothers Francis and John Brennan of the five-star Park Hotel in Kenmare, County Kerry, the premise of the show is that business makeovers are given by the duo to B&Bs, guesthouses and small hotels across Ireland. The advice given covers various aspects of management, including staffing, catering arrangements, menus, room inspections and indoor and outdoor redecoration.

Francis is responsible for the main inspection, whilst John investigates financial issues, searches for new marketing opportunities and advises on how to develop in the future. Francis is particularly known for his meticulous attention to detail.
Where to Watch Season 2
8 Episodes
  • Creedon’s Hotel, Inchigeelagh, Co Cork.
    E1
    Creedon’s Hotel, Inchigeelagh, Co Cork.Tonight’s programme features Creedon’s Hotel in Inchigeelagh, Co Cork. The 12 bedroom hotel has been owned by the Creedon family since 1942 and current owner Joe Creedon wants to pass it on to his children. But times are hard and Joe is struggling to keep the business afloat. He calls in top hoteliers Francis and John Brennan. Can they find a way to keep the business going and make it viable for the next generation of the Creedon family?
  • Skylon Hotel, Dublin
    E2
    Skylon Hotel, DublinThe Brennans have been called in by the 126 room Skylon Hotel in Dublin who are looking for the brothers’ advice on how to improve this city hotel. Francis and John have to analyse how the whole place is run, looking at all areas – including housekeeping, catering, reception and staff motivation. Interior designer Karl Fradgley redesigns three rooms and there’s an open competition to see which the staff and public prefer. But will the Skylon take heed of any of the advice that’s on offer?
  • Portfinn Lodge and Fjord Restaurant, Leenane, Co Galway
    E3
    Portfinn Lodge and Fjord Restaurant, Leenane, Co GalwayIn Tonight’s programme John and Franics Brennan visits Oran Daly from the Portfinn Lodge and Fjord Restaurant in Leenane, Co Galway. Portfinn Lodge has been in the family since the late seventies, and thier son Oran has returned from a spell working in America to take over the business from his parents. But his return coincides with the recession and a severe downturn in business. He’s also located in an idyllic but remote location. Oran calls in the Brennans to help get the business back on the map, take it through the tough times – and into good shape for the future.
  • Roundwood House, Mountrath, Co Laois
    E4
    Roundwood House, Mountrath, Co LaoisTonight’s programme features Hannah and Paddy Flynn from Roundwood House in Mountrath, Co Laois. Roundwood House is a 10-bedroom Georgian country house and Hannah is about to take over the business from her parents. It’s time to bring the house into the 21st century – the Brennans believe that Roundwood has bags of potential for corporate business. But this is a brand new approach – will Hannah and Paddy be up for the challenge?
  • Kincora House (now The Wild Honey Inn), Lisdoonvarna, Co Clare
    E5
    Kincora House (now The Wild Honey Inn), Lisdoonvarna, Co ClareTonight’s programme features husband and wife, Aidan McGrath and Kate Sweeney, who are based in Lisdoonvarna, Co Clare. Aidan is a well-known chef who has worked in some of the best Irish and UK restaurants. However, Aidan and accountant Kate dreamt of owning their own business and last year couldn’t resist buying Kincora House. With 14 bedrooms it was a much bigger property than they had originally intended to purchase. With no hotel experience or plan of action, they need all the help they can get. Can Francis and John get them ready for the summer season? Or have Aidan and Kate bitten off more than they can chew?
  • Coral Gables Guest House, Rosslare, Co. Wexford
    E6
    Coral Gables Guest House, Rosslare, Co. WexfordTonight’s programme features Sarah Haslam from Coral Gables Guest House in Rosslare whose business is declining. Francis and John Brennan are called in to help her revive her fortunes. They believe that she should be capitalising on the local ferry trade and that she should be chasing niche markets. Their ideas include providing accommodation for motorcyclists and building kennels for the pets of dog owners. But after years of doing it her own way will Sarah be convinced by their plans?
  • Rockview Hotel (now ArrowRock Hostel), Co. Sligo
    E7
    Rockview Hotel (now ArrowRock Hostel), Co. SligoTonights programme features Craig Robinson from the one star Rockview Hotel, Co Sligo. The business has been declining for years and Craig is desperate for help. Can Francis and John take Rockview in a new direction? They advise Craig to target the low-budget market but keep his hotel bar license – he decides to go the whole hog and reopen as a hostel. It’s a brave business decision but will it be enough to revive his fortunes?
  • Smarmore Castle, Ardee, Co Louth
    E8
    Smarmore Castle, Ardee, Co LouthTonight’s programme features the Mullen family who run Smarmore Castle, Ardee, Co Louth. The Mullen family were mushroom farmers who 10 years ago decided to take on the challenge of running the 680-year-old castle. It has only 5 guest rooms and the business relies on its leisure centre, but this has been losing members. The Brennans want the Mullens to capitalise on the family market and in doing so to give the whole castle a brand new lease of life.
 
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