911 Crisis Center

Season 2

An up-close and personal look at a team of 911 dispatchers at a call center just outside of Cleveland where they take on a never-ending bombardment of panic-stricken callers and save lives.

Where to Watch Season 2

22 Episodes

Mama Bear to Grizzly Bear
E1
Mama Bear to Grizzly BearSupervisor Charline Polk is known as the Mama Bear of Chagrin Valley Dispatch; when she takes a 911 call from a concerned grandfather looking for his missing 2-week-old grandchild, Charline and the team combine forces to unravel the mystery.
Matt on the Move
E2
Matt on the MoveMatt Reinke has learned the ins and outs of dispatching and is ready to apply for supervisor; he must help a young girl threatened with a knife and a panicked caller with a baby struggling to breathe.
Irish Moon
E3
Irish MoonIt's a double whammy at dispatch when St. Patrick's Day falls on a Full Moon. Charline takes matters into her own hands when she hears a couple screaming over an open line, and the night shift tries to track down a man who reports he's been shot.
Momivisor
E4
MomivisorAbby navigates being a new mom in a new supervisor; as she oversees the room, her skills are tested when a welfare check spirals into a pursuit; when reports of a juvenile with gunshot wounds come in, Abby faces a mother's worst nightmare.
Dispatch Dad
E5
Dispatch DadRookie Steve Schieferstein is new to CVD but brings a wealth of experience as a former EMT in police officer; for 12 hours straight, Steve must adjust to the other side of the phone and handle all types of calls — from roadkill to a full arrest.
Supernatural Woman
E6
Supernatural WomanMelinda Pilat is a bona fide believer in aliens and Bigfoot, thanks to her late father; leaning on his memory, she handles the horrors of a house on fire with dogs still inside and a color and distress who discovers her nephew unresponsive.
A Week to Be Appreciated
E7
A Week to Be AppreciatedThe shift is showered with food and fun during Appreciation Week, but the calls keep coming, including a robbery in real time and reports from the gruesome scene of an accident; dispatcher Tiffany Ward wins an award for a call from the previous year.
Pins, Prizes and Dispatch Pride
E8
Pins, Prizes and Dispatch PrideAs Dispatch Week winds down, Essence keeps her eye on the prize; Charline and Melanie help a caller track down a cat burglar; dispatcher Jennifer Barber struggles to get a caller to start CPR before it's too late, earning herself a lifesaver pin.
Leaving a Legacy
E9
Leaving a LegacyDispatcher Arnold Rinas taps into his 15 years of experience to prepare the new trainees for the job; he helps newbie Salena Hall navigate 911 and must deescalate a dangerous dispute when a neighbor pulls a gun on the caller and her family.
Close Call
E10
Close CallA year after dispatcher Donna Majoros took the 911 call before her mother passed, she leans on her best friend, Melinda, more than ever; Abby answers a call from an address connected to Donna, and her day goes from bad to worse.
Cheers to Saving Lives
E11
Cheers to Saving LivesJessica Merkosky keeps spirits high on the dispatch floor while her shift scrambles to make sense of a reported gunshot victim in the drive-thru lane; when Jessica coaches a caller through CPR on his mother, she's shocked to learn the cause.
The Loop
E12
The LoopJennifer Barber is thriving in her first year dispatching at CVD, but when she gets caught in a never-ending cycle of calls involving children, she must lean on her team to help every caller.
Police Week
E13
Police WeekThe team honors their partners and is reminded of the danger police face daily; Savannah Brown, the youngest dispatcher at CVD, is eager to prove herself in front of her experienced colleagues.
Friday the 13th Part 911
E14
Friday the 13th Part 911When the dispatchers discover the last day of Police Week falls on Friday the 13th, some embrace the strange, while others struggle to find the humor through a shift of bizarre calls involving snakes, surfers and an unexpected seizure.
Mother of a Day
E15
Mother of a DayShift supervisors Laura and Charline try their best to celebrate moms working on Mother's Day. When a flood of calls come in to report a horrific shooting in the open, Essence reflects on the importance of her family both in and outside of work.
The Officer's Wife
E16
The Officer's WifeDispatcher Savannah Brown settles in at CVD thanks to the support from her police officer spouse, but while helping callers in threatening situations with little information to relay to police, she fears she is sending them blindly into danger.
Memorial Day Weekend
E17
Memorial Day WeekendThe dispatchers brace for non-stop 911 calls as Memorial Day weekend ends with chaos; while the team handles a household shooting and a pursuit that becomes a standoff, supervisor Charline notices one of her own hasn't shown up and fears the worst.
It's Always Darkest Before It's Dawn
E18
It's Always Darkest Before It's DawnWith only 24 hours to go before Memorial Day finally ends, Charline and the team's determination is put to the ultimate test after days of life-and-death emergencies; it all comes to a head when an officer chasing a suspect goes silent.
Me and the Trainee
E19
Me and the TraineeThe pressure is on Jessica and new trainee Patrick when a panicked woman calls 911 for her unresponsive boyfriend; while Jessica gets CPR started, Patrick is on his own to dispatch the rescue squad before it's too late.
Supervisor Matt
E20
Supervisor MattOn Matt's first day as supervisor, he must navigate his new duties while leading the team that trained him just one year ago; anxieties spike when a caller learns of a possible hostage situation; reports of a house fire call for rapid action.
Fireworks
E21
FireworksWith July 4th just around the corner, the dispatchers brace for nonstop complaints and hope for the best. When a block party breaks out in a fight, the dispatchers scramble to get the officers the details they need before it turns deadly.
First Fourth
E22
First FourthIt's rookie Savannah's first time dispatching July fourth. While she leans on her team's years of experience, there’s no telling what's to come. When a drunk driver takes off on Savannah's officers, she must come to grips with a tragic outcome.